Terms of Use

Returns & Exchange Policy

Sweetie Hearts Children's Boutique wants you to love our clothes, gifts and accessories as much as we do! If you are not 100% satisfied with your purchase, we offer a satisfaction guarantee on all of our regularly priced items! All items ( with the exception of diaper cakes and bouquets ) can be returned for a full refund within 30 days. Please see all the details below.

General Return Policy (for all items)

If for any reason you are not satisfied, you can return your item(s) within 14 days of receipt for a full refund (excluding shipping charges). This means that items must be shipped back to Sweetie Hearts Children's Boutique within 14 days of the delivery date for a full refund. Please allow transit time when returning items to Sweetie Hearts Children's Boutique. After 14 days of receipt, the item(s) is considered a final sale.

Please note: Items that have been discounted can be returned within 14 days. However, if the product is no longer pictured on our site after 14 days, we will no longer accept a return.

All items must be returned in original, unwashed/unused condition with Sweetie Hearts Children's Boutique tags attached to the item(s). Please include a copy of the packing slip with your return. On the packing slip, please note the item(s) you are returning and please tell us why you are returning/exchanging the item(s). This information is important for Sweetie Hearts Children's Boutique to improve our store. We do not refund shipping charges.

Any Returns received after 30 days of original delivery date will not be processed. Exceptions to this will be at the discretion of Sweetie Hearts Children's Boutique.

Special Order/ Sale item(s) Return Policy

(These are requests for specific color(s) or Plush for Sweetie Hearts Children's Boutique Diaper Cakes and any corsages & clothing bouquets).
These Special Request orders and items reduced 50% or more are not returnable.

*** You do not have to tell us you are making a return, but we sure would like to know if Sweetie Hearts will be receiving a package! Returns must be made according to the return policy above.
*** Credit is only returned to the credit card used for the original purchase.
*** Items purchased as a set must be returned as a set. Unforunately incomplete sets will not be refunded.

Where do I ship my return:

Sweetie Hearts Children's Boutique
1303 E. Prosperity Ave.
Tulare, CA 93274

*** Please note: We recommend using delivery confirmation or any form of online tracking when returning your item(s). We will not be responsible for non-receipt of returns that cannot be tracked.

What do I include in my return?

Please include a copy of the packing slip with your return. On the packing slip, please note the item(s) you are returning and please tell us why you are returning/exchanging the item. This information is important for Sweetie Hearts Children's Boutique to improve our store. We do not refund shipping charges.

General Exchange Policy

It didn't fit! Darn! You can easily exchange your items for a new size. To make sure we have the size available, we recommend placing a new order for the item. We will then credit your account when we process your return for the original item. Unfortunately we cannot "hold" or "reserve" items. If you don't want to reorder, please be aware that the requested item may not be available when your return is processed.

Exchanges can be made within 14 days of receipt of the original order. This means that the items must be shipped back to Sweetie Hearts within 14 days of receiving the item for exchange, otherwise it will be considered a return. (see return policy) On the sales receipt, please circle the item(s) you are returning.

Please let us know what you are exchanging your item(s) for and indicate if you have placed an order already. Reshipping charges will be applied to the credit card on file in case of an exchange. We do not accept checks or money orders so please do not send these with your exchange.

Exchanges will be processed as quickly as possible. However, if the item(s) you've requested are no longer available, We will contact you Immediatly.

More Questions? Feel free to contact us!